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Privacy Policy

Welcome to our Privacy Policy section. At WorkSwipe, your privacy matters. Whether you're a candidate showcasing your skills through a VidTro or a recruiter discovering top talent with your JobShorts, we are committed to protecting your personal information.

 

This Privacy Policy explains how we collect, use, and safeguard the data you share with us, so you can focus on what matters most: finding the right fit.

Last Updated: July 22, 2025
Effective Date: July 22, 2025

Overview

WorkSwipe Inc. ("WorkSwipe," "we," "our," or "us") is committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains how we handle your personal information when you use our mobile application, WorkSwipe, Canada's first video-first job platform, website, mobile application, and related services (collectively, the "Platform").

 

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. By using our Platform, you provide informed consent to the practices described in this Policy, which you may withdraw at any time. This policy applies to all users of our waitlist application and future platform features, including job seekers and recruiters/employers who use our Services.

Information We Collect

We collect personal information that identifies you or could be used to identify you, including but not limited to:

  • Contact Information: Name, email address, phone number

  • Account Information: User type (job seeker or recruiter/employer), password and security credentials, account preferences and settings, geographic region (Greater Toronto Area or outside GTA)

  • Professional Information: Resume and employment history, education and qualifications, skills and competencies, work eligibility status

  • Media Content: Video introductions and text resumes, profile photos and images, other media files you upload ("Media")

  • Technical Information: Device type, operating system, unique device identifiers, IP address, browser type and version, app usage data and interaction patterns, location data (collected once during registration)

  • Communication Data: Messages and feedback sent through the Platform, customer support interactions, survey responses and user feedback

  • Sensitive Information: We only collect sensitive or protected data with your explicit consent

    • Equity, diversity, and inclusion information (voluntary)​

    • Disability accommodation needs (voluntary)

    • Indigenous status or ethnicity (for equity hiring programs only)

 

Important: Collection of sensitive data is always voluntary and will not affect your access to core Platform services if declined.

How We Collect Information

Your information is collected with:

  • Direct Collection: Information you provide during waitlist registration, data you submit through forms, surveys, and profile creation, media files you upload to your profile, communications you send to us, information provided during customer support interactions

  • Automatic Collection: Device location (with your permission) during initial setup only, technical information about your device and app usage, interaction data and usage patterns, cookies and similar tracking technologies (where applicable)

  • Third-Party Sources: Social media profile information (when you choose to connect accounts), reference and background check information (where applicable and with consent)

Legal Basis for Processing

Under Canadian privacy law, we process your personal information based on:

  • Consent: You have provided explicit consent for specific uses, including optional AI analysis and automated matching, marketing communications and platform updates, sensitive data collection for equity programs

  • Contractual Necessity: Processing necessary to provide our services, including account creation and management, job matching and recruitment services, platform functionality and user experience

  • Legitimate Interests: Improving our services and platform development with usage of analytics and performance optimization, security monitoring and fraud prevention, product development and feature enhancement

  • Legal Compliance: Meeting regulatory requirements, including app store policies and requirements, employment law compliance, safety and security obligations

How We Use Your Information

Your information is collected and used for:

  • Core Platform Services: Creating, managing, and displaying your profile; determining eligibility for priority access based on geographic location; facilitating job matches and connections between candidates and employers; processing and sharing your resumes, Media, and application materials with recruiters; providing customer support and responding to inquiries

  • Communication and Updates: Sending you updates about WorkSwipe's launch and new features, notifying you about job opportunities and matches, providing service notices and important account information, responding to your questions and support requests

  • Platform Improvement: Analyzing usage patterns to improve user experience, developing new features and services, conducting research and analytics (with anonymized data), ensuring platform security and preventing fraud

  • AI and Automated Processing: Matching profiles with relevant job opportunities, analyzing communication clarity in video content (with consent), providing personalized job recommendations, facilitating candidate recommendations to employers

 

Your data is never sold or used for advertising or unrelated marketing purposes.

AI and Automated Processing

WorkSwipe leverages AI to deliver you the best, tailored, and transparent user experience with:

  • Our AI Capabilities and Data Processing: WorkSwipe uses artificial intelligence and automated processing technologies to enhance job matching and candidate evaluation. Our AI systems analyze various types of content and data to provide valuable insights for both job seekers and employers

  • Video Content Analysis:

    • Communication Assessment: AI analyzes video resumes and interviews to evaluate communication clarity, presentation skills, and professional demeanor

    • Soft Skills Detection: Automated assessment of interpersonal skills, leadership qualities, emotional intelligence, and cultural fit indicators through speech patterns and content analysis

    • No Biometric Collection: We do not collect, store, or analyze facial recognition data, biometric identifiers, or other biological characteristics

  • Resume and Text Analysis:

    • Skills Extraction: AI processes resume content to identify both hard skills (technical competencies, certifications, software proficiency) and soft skills (communication, teamwork, problem-solving)​

    • Experience Matching: Automated analysis of work history, education, and qualifications to match candidates with relevant opportunities

    • Keyword and Context Analysis: AI evaluates resume content for industry-specific terminology, role relevance, and career progression patterns

  • Professional Information Processing:

    • Job Matching Algorithms: AI compares candidate profiles with employer requirements to suggest relevant opportunities​

    • Performance Prediction: Analysis of candidate data to provide employers with insights about potential job performance and cultural fit

    • Competency Assessment: Automated evaluation of technical and interpersonal skills based on provided information and video content

  • Data Protection and Privacy Safeguards:

    • Data Anonymization and Security: Personal identifiers are removed or anonymized before AI processing where technically feasible; all data processed by AI systems is encrypted in transit and at rest using industry-standard protocols; external AI models used do not retain or use your data for training their own systems​

  • Canadian Compliance Requirements:

    • Transparency Obligations: In accordance with Ontario's Working for Workers Four Act, 2024, and Quebec's Law 25, we clearly disclose when AI is used in candidate assessment and selection processes​

    • Human Oversight Requirement: All AI-generated recommendations and assessments are subject to meaningful human review before final decisions are made

    • Right to Human Review: Candidates can request human evaluation of any AI-generated assessment or recommendation

  • User Consent and Control: You provide explicit consent for AI processing in the following areas:

    • Video Analysis Consent: Required consent for AI-powered analysis of video content for skills assessment and communication evaluation (NO consent may lead to no or very minimal Platform access)

    • Resume Processing Consent: Automated parsing and analysis of resume content for skills extraction and job matching

    • Matching Algorithm Consent: Use of AI to match your profile with relevant job opportunities and employer preferences

    • Granular Opt-Out Options: You may opt out of AI processing where technically feasible, though this may limit some or complete platform functionality; disable AI analysis of video content while retaining manual review options; prevent automated skills extraction while allowing manual profile completion; or limit AI-driven job recommendations in favor of manual search and application processes

  • AI Transparency and Explainability:

    • Advisory Only: All AI outputs are advisory only; NO automated final decisions are made about users without human oversight

    • Bias Prevention and Fairness: All AI systems undergo regular bias testing and fairness assessments to ensure equitable treatment across all demographic groups. Ongoing evaluations of AI outputs are done to identify and address potential bias or unfair treatment patterns. In-house AI models will be trained on diverse, representative datasets to minimize discriminatory outcomes

    • Data Protection: Your data used for AI analysis is processed securely and is not used to train external AI models or shared with third-party AI providers for model improvement

  • Provincial Legal Compliance:

    • Ontario Disclosure: AI use in screening, assessment, and selection is disclosed in compliance with provincial employment standards​

    • Quebec Automated Decisions: Users are informed when decisions are made through automated processing and provided with correction mechanisms

    • PIPEDA Compliance: All AI processing adheres to federal privacy law requirements for consent, transparency, and data protection​

  • Third-Party AI Services:

    • Contractual Protections: All third-party AI service providers are bound by strict data protection and privacy agreements​

    • Data Processing Agreements: Clear contracts limiting how external AI services can process and use your information

    • No Training Data Use: External AI providers are contractually prohibited from using your data to improve their own AI models

    • Canadian Data Processing: AI processing occurs within Canada or jurisdictions with equivalent privacy protections where possible

  • Optional Data Collection for AI Model Training (Future Use): Under PIPEDA and Canadian privacy regulations, using personal data to train AI models requires specific, informed consent. As such, WorkSwipe may use your data to train and improve our AI models, only wherever it's required. A separate clear consent will be prompted in-app whenever prompted to ensure transparency and informed consent

    • What This Means: Your anonymized profile data, interaction patterns, and content may be used to enhance job-matching algorithms; video introduction/resume (VidTro) content may be analyzed to improve communication assessment tools; and resume and skills data may help train better candidate-employer matching systems. All training data is anonymized and cannot be traced back to individual users​

    • Your Control: You may withdraw from data collection for AI model training by rejecting the consent in-app or emailing us at privacy@workswipe.ca. Opting out will not impact your ability to use WorkSwipe's services, and training data derived from your information will be deleted upon withdrawal

Media and Video Data Protection

WorkSwipe adheres to provide you:

  • Your Rights to Media Content:

    • ​Ownership: All photos, videos, audio files, and similar Media you upload remain your property

    • Limited License: You grant WorkSwipe a non-exclusive license to process and display this Media for employment-related purposes only

    • Control: You may delete your Media or withdraw consent at any time

    • No Biometric Data: We do not collect, store, or use facial recognition, biometric identifiers, or similar biological data

  • Media Security and Sharing: Secure storage and transmission protocols for all video content, candidate control over video sharing and visibility settings, time limits on video data retention aligned with account lifecycle, employer access limited to legitimate recruitment purposes only​

Data Sharing and Third Parties

​WorkSwipe stays committed to sharing data as minimally as possible:

  • We Do Not Sell Your Information: WorkSwipe does not sell, rent, or trade your personal information to third parties for marketing purposes​​

  • Limited Information Sharing: We may share your information only in the following circumstances:

    • Employers and Recruiters: Job seekers' profiles, resumes, and Media shared with employers for legitimate recruitment purposes, employers cannot use your data for purposes beyond recruitment and hiring, you maintain control over profile visibility and sharing preferences​

    • Service Providers: Trusted third-party vendors who help operate our Platform (cloud hosting, analytics, customer support), service providers are contractually bound to strict privacy and security requirements, data sharing limited to what's necessary to provide specific services

    • Legal Requirements: When required by law, court order, or regulatory authority, to comply with government investigations or legal proceedings, to protect the rights, property, or safety of WorkSwipe, our users, or others

    • Business Transfers: In connection with a merger, acquisition, or sale of assets, users will be notified of any ownership changes affecting data handling

  • Third-Party Service Integrations: Our Platform may integrate with third-party services for enhanced functionality. These services have their own privacy policies governing their use of your information, and we encourage you to review them.

Data Security and Protection

WorkSwipe stays committed to have the following accounted for:

  • Security Measures: We implement comprehensive technical and organizational measures to protect your personal information:​​

    • Technical Safeguards: Industry-standard encryption for data in transit and at rest, secure servers hosted in data centers, multi-factor authentication, and access controls​

    • Organizational Safeguards: Employee training on privacy and security best practices, limited access to personal information on a need-to-know basis

  • Data Storage and Location: Primary data storage within Canada using Canadian-based providers, secure cloud infrastructure with equivalent privacy protections, cross-border data transfers only with appropriate safeguards in place

  • Security Limitations: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your information

Data Retention and Deletion

WorkSwipe stays committed to the following:

  • Retention Periods: We retain your personal information only as long as necessary to provide our Platform services to you, comply with legal obligations and regulatory requirements, resolve disputes and enforce our agreements, achieve the purposes outlined in this Privacy Policy​

  • Specific Retention Timelines:

    • Waitlist Information: Retained until service launch and account creation or until deletion requested

    • Active Account Data: Retained while your account is active and for legitimate business purposes

    • Inactive Accounts: Data deleted after 2 years of inactivity, unless legal retention required

    • Communication Records: Retained for 7 years for business and legal purposes

  • Account Deletion: When you delete your account, personal data and media are removed from active systems within 30 days, data removed from backup systems within 90 days, some information may be retained longer if required by law, anonymized usage data may be retained for research and improvement purposes

Your Privacy Rights

Under Canadian privacy law, you have comprehensive rights regarding your personal information:

  • Access and Information Rights:

    • Right to Access: Know what personal information we have about you

    • Right to Information: Understand how your information is being used

    • Right to Transparency: Know who has access to your information

    • Data Portability: Receive a copy of your personal information in electronic format

  • Control and Correction Rights:

    • Right to Correction: Update or correct inaccurate or incomplete information​

    • Right to Update: Modify your preferences and account settings

    • Right to Object: Object to certain types of data processing

    • Right to Restrict: Limit processing in specific circumstances

  • Consent and Deletion Rights:

    • Right to Withdraw Consent: Withdraw consent for optional data processing at any time​

    • Right to Deletion: Request deletion of your personal information

    • Right to Account Closure: Close your account and delete associated data

    • Right to Opt-Out: Opt out of AI processing and automated decision-making

  • How to Exercise Your Rights: To exercise any of these rights, contact us at

    • Email: privacy@workswipe.ca​

    • In-App: Through our support system

    • Response Time: We will respond to valid requests within 30 days

Location Data Specific Provisions

WorkSwipe uses location data with the following:

  • Limited Location Collection: We collect location data once during registration solely to determine if you are located in the Greater Toronto Area for priority access eligibility​​​

  • Data Minimization: Only general geographic region information is collected and stored; no precise location coordinates or continuous location tracking; location data is not used for advertising or marketing purposes

  • User Control: Location sharing is optional with manual override available; users can update their region preference at any time; location data is not shared with employers or third parties

Cookies and Tracking Technologies

WorkSwipe uses tracking technologies wherever needed:

  • Use of Cookies: WorkSwipe uses cookies and similar technologies to enable secure log-in and account management, remember your settings and preferences, measure Platform usage for improvement purposes, provide personalized user experience​​​

  • Your Cookie Choices: You can modify your browser settings to refuse cookies; disabling cookies may impact some Platform functionality. Essential cookies required for Platform operation cannot be disabled, and we provide clear information about our cookie usage

Children's Privacy

WorkSwipe respects additional privacy with:

  • Age Restrictions: Our Platform is intended only for users age 16 and over, or the minimum legal working age in your jurisdiction. We do not knowingly collect personal information from children under 16. If we become aware of underage data collection, we will delete such information promptly​​​

  • Parental Rights: Parents or guardians who believe their child has provided information to WorkSwipe should contact us immediately for account removal

International Data Handling

WorkSwipe handles data by:

  • Canadian Data Processing: WorkSwipe is based in Canada, and we primarily process data within Canada using Canadian-based service providers where possible​​​

  • Cross-Border Transfers: When we transfer data outside Canada, we ensure appropriate safeguards are in place from adequacy decisions by Canadian privacy authorities, standard contractual clauses with international service providers, other legally recognized transfer mechanisms to equivalent privacy protections in destination countries

  • Provincial Privacy Considerations: We comply with additional provincial privacy requirements, including Alberta's Personal Information Protection Act (PIPA), British Columbia's Personal Information Protection Act (PIPA), and Quebec's privacy legislation requirements

Data Breach Response

WorkSwipe stays vigilent with:

  • Breach Notification Procedures:

    • User Notification: Affected users notified within 72 hours of discovery​​​​

    • Regulatory Notification: Privacy commissioners notified as required by law

    • Transparency: Clear information provided about the nature and scope of the breach

    • Remediation: Immediate steps taken to contain and remedy the breach

  • User Response Guidance: We will provide clear guidance on steps users should take following any breach notification, including password changes, account monitoring, and additional security measures

Employment-Specific Privacy Protections

WorkSwipe respects specific privacy with:

  • Fair Hiring Practices: Limits on employer access to candidate personal information, prohibition on discriminatory use of information by employers, candidate control over profile visibility and information sharing, clear boundaries on employer data handling obligations​

  • Workplace Privacy Rights: Protection against excessive personal information requests, right to limit sharing of sensitive personal information, control over video interview recordings and sharing, protection of personal information during reference checks

Changes to This Privacy Policy

WorkSwipe stays up to date with:

  • Policy Updates: We may update this Privacy Policy to reflect changes in our data handling practices, new Platform features or services, updates to applicable privacy laws, user feedback and industry best practices​

  • Notification of Changes:

    • ​Material Changes: Communicated via email and in-app notifications

    • Minor Updates: Posted on our website with updated effective date

    • Continued Use: Using WorkSwipe after notification indicates acceptance of updated Policy

    • Version History: We maintain records of significant policy changes and effective dates

Contact Information and Complaint Resolution

Reach out to the WorkSwipe team with your concerns:

  • Privacy Officer Contact:

    • ​Email: privacy@workswipe.ca​

    • Response Time: We respond to privacy inquiries within 30 days

  • General Contact Information:

    • ​Support: contact@workswipe.ca

    • Website: www.workswipe.ca

    • Business Hours: Monday-Friday, 9 AM - 5 PM EST

    • Version History: We maintain records of significant policy changes and effective dates

  • Complaint Resolution Process:

    • Internal Process: Contact our Privacy Officer with your concern​

    • Investigation: We will investigate and respond within 30 days

    • Resolution: We will work with you to resolve privacy concerns

    • Escalation: If unsatisfied, you may escalate to privacy commissioners

  • Regulatory Complaints: If you are not satisfied with our response to your privacy concerns, you have the right to file a complaint with:

    • Federal: Office of the Privacy Commissioner of Canada (www.priv.gc.ca)

    • Provincial: Your provincial privacy commissioner

    • ​Contact Information: Available on respective privacy commissioner websites

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at privacy@workswipe.ca

​

This Privacy Policy is effective as of July 22, 2025, and will be reviewed annually to ensure continued compliance with applicable privacy laws and best practices.

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